Secure Your Role as an Exams Support Officer for IELTS & Digital Tests in Noida. Our platform is advertising a key opportunity with a leading global cultural organization for a detail-oriented professional to manage the greeting and remote proctoring process for high-stakes IELTS Digital Exams. This one-year fixed-term contract, based in Noida, India, is perfect for graduates seeking to build a career in exam administration. The role involves validating candidate credentials, ensuring exam integrity, and providing technical support. If you have 12-18 months of work experience and can thrive in a 24/7 rotating shift environment, apply before the September 10, 2025 deadline.
Background & Job Description
Our website partners with organizations worldwide to bring diverse career opportunities to our audience. This specific listing is for an Exams Support Officer role with the British Council in Noida, India. We are not directly affiliated with the British Council; we are an independent job board sharing this information to assist job seekers.
The British Council is a renowned UK international organization for cultural relations and educational opportunities, operating in over 100 countries. Their exams service delivers prestigious assessments like the IELTS to millions of candidates globally, helping them achieve their study, work, and migration goals.
This role is critical to maintaining the integrity and smooth operation of the increasingly digital IELTS exam. The Exams Support Officer is the frontline guardian of exam security and candidate experience. The purpose of this position is to manage the candidate greeting and remote proctoring process, ensuring that every test taker has a fair, secure, and well-supported environment to perform their best. This involves a meticulous blend of customer service, vigilant monitoring, and strict adherence to complex international exam protocols.
Secure Your Role as an Exams Support Officer for IELTS & Digital Tests in Noida
Tasks and Responsibilities
Based on the official job description provided, the main accountabilities for this role include:
Candidate Greeting and Check-In Management:
- Manage the initial greeting process for candidates arriving for their IELTS Digital Exams.
- Verify and validate each candidate’s identification and credentials prior to exam commencement to prevent fraud.
- Assist test takers with queries and technical issues during the check-in process, providing clear and patient support.
- Escalate urgent and complex technical or administrative issues to the appropriate internal teams for resolution.
- Ensure all candidate inquiries are accurately logged and directed to the correct departments, following up as necessary.
Remote Proctoring and Exam Integrity:
- Remotely proctor and monitor multiple live exam sessions simultaneously, typically overseeing up to six candidates per session.
- Maintain intense focus and concentration for prolonged periods (3-4 hours per session) to observe candidate behavior via video and screen-sharing feeds.
- Strictly enforce all exam rules and testing protocols in real-time to ensure a secure testing environment.
- Identify, document, and report any observed irregularities, malpractices, suspicious behavior, or potential fraud according to strict exam guidelines.
- Accurately complete proctoring logs, incident reports, and behavior documentation for each monitored session.
Administrative and Compliance Duties:
- Achieve daily performance targets related to check-in efficiency, proctoring accuracy, and report completion without compromising on service quality.
- Meticulously complete all required data logs, forms, and incident reports in a timely and accurate manner.
- Follow all organizational information security policies and procedures without exception.
- Report any observed information security breaches, misconduct, or violations of the organization’s code of conduct and IT regulations.
Qualifications
Education and Certification:
- A Graduate degree in any discipline is the minimum required educational qualification.
- While not mandatory, certifications in customer service, IT support, or security administration could be considered an advantage.
Experience:
- This role requires 12 to 18 months of total work experience.
- Prior experience in a customer-facing role, an exam administration environment, a remote support position, or a security-focused setting is highly desirable.
- Experience that demonstrates strong attention to detail, the ability to follow strict protocols, and comfort with technology is preferred.
Additional Information
Position Details:
- Job Title: Exams Support Officer – IELTS/Digital Exams
- Pay Band: 4/H
- Number of Positions: 1
- Location: Noida, India (On-site)
- Department: Exams
- Contract Type: Fixed Term Local Contract for 1 Year ( possibility of extension exists)
- Application Deadline: 10th September 2025
Critical Work Schedule Information:
- This is a 24/7 on-site operation. The successful candidate must be available to work rotating shifts, which will include night shifts.
- The position offers two days off per week, but these are based on a rotational roster and are not guaranteed to be on weekends (Saturday/Sunday).
- Candidates must demonstrate flexibility and a strong ability to adapt to a continuous, shift-based work environment.
Eligibility and Right to Work:
- Applications are welcome from candidates currently based in Noida, India.
- It is mandatory that candidates possess the natural right to work in India on a permanent basis.
- The British Council will not provide immigration clearance, ongoing visa sponsorship, or relocation support for this position.
How to Apply:
This advertisement is provided by our job board. All applications must be submitted directly through the British Council’s official careers portal. We recommend reviewing the official posting for the most accurate and detailed information before applying.
Disclaimer: Our platform acts as an advertising venue for this job posting. We have compiled this information from the public domain and strive for accuracy. However, all details, including responsibilities, qualifications, and deadlines, are subject to change by the British Council. We are not involved in the hiring process and cannot provide specific application status updates.
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